What should I do if I receive a product safety recall notification?

If you still have the recalled product:

- Stop using it immediately and keep it away from your family, friends, and anyone else who may use or come into contact with it.

- Do not sell, donate, give away, or otherwise pass the product on to another person.

- Do not attempt to repair, modify, return, or dispose of the product unless instructed to do so in the recall notice. Certain products, including products containing batteries, chemicals, or other hazardous components, may require specific handling or disposal arrangements.

- Keep the product, its packaging where available, and your order information until you have completed the recall process.

If you believe that someone you know may also have purchased the recalled product, please share the recall information with them.

If the product has caused an injury, fire, property damage, or another safety incident, stop using the product and seek appropriate medical or emergency assistance where necessary. You may also report the incident to our Customer Service team and provide any relevant information, such as your order number, photographs, and a description of what happened.

To request a refund or other support for a recalled product, please contact our dedicated Customer Services at https://www.temu.com/support-center.htmlOpen in new tab..