Question 1

What is Temu?

Accepted Answer

We are a global online marketplace which brings a fresh approach to online shopping by empowering you with access to the best possible value for the products and experiences that you desire.
Temu offers the most competitively priced products in multiple categories, including fashion and jewelry, home and gardening, sports and outdoors, and pet supplies from merchants and manufacturers around the world.

Question 2

How is Temu able to offer such low prices compared with competitors?

Accepted Answer

We are a sister company under the Nasdaq-listed company PDD (Nasdaq: PDD), which has a network of more than 11 million merchants around the world to bring you the widest selection of curated products at the best prices.
We work closely with this same community of global suppliers and manufacturers to provide consumers with products in a wide range of categories at the lowest possible prices.
During this special promotional period following Temu’s fresh launch, we are passing even more savings to you through attractive promotions and cost saving discounts on a wide variety of products. Don’t miss out this special period!

Question 3

How does Temu ensure the quality and authenticity of the products?

Accepted Answer

Temu sources for a wide array of products from different suppliers around the world, including from contract manufacturers. For the branded products sold on Temu, we conduct rigorous checks to ensure the integrity of the platform. We have a zero-tolerance policy toward merchants who flout our platform regulations against counterfeits and impose heavy penalties on those who break our rules.

Question 4

Is shipping free?

Accepted Answer

We offer free shipping for new users or for orders of US$29 or more so that you don’t have worry about hidden costs! We can offer this amazing deal because of the strong fulfilment partners we have accumulated over the years through our sister company under PDD (Nasdaq: PDD), which had to fulfil 61 billion orders in 2021.
During this special promotional period following Temu’s launch, we are passing even more savings to you by offering free shipping on all products anytime and anywhere you shop. Don’t miss out this special promotion!