Unknown charges
Report Something Suspicious on Temu
How to return or exchange an item on Temu
My tracking info says my package was delivered, but I haven't received it.
How do I ship my items back?
What should I do if I am missing item(s) from my order?
Why can't I find my order in my account?
How do I track my refund?
How to set notification preferences?
What if I received an item damaged or not as described?
Protect Yourself from Spam Text Messages and Phishing Scams
Is it safe to shop on Temu? How will my information be used?
Buying on Temu
Checkout
Find my order
Order changes
Reviews
Shipping
Delivery
Returns
Refunds
Stock
Size & fit
Account preferences
Signing in
Payments
What is 3D Secure (3DS)?
How to identify a Cash App scam account
Why are there pending charges after my payment failed or the order was canceled?
Why am I seeing duplicate pending charges for one purchase?
What payment methods do you accept?
How do I add a credit/debit card?
How do I add a visa gift card?
Why was I charged twice?
Why has my payment been declined?
Why am I charged for sales tax?
Why is sales tax charged on some items and not others?
Retail Delivery Fee
Can't complete payment on PayPal
How to remove my Paypal account
What are chargebacks?
How do I edit my credit/debit card?
How do I delete my credit/debit card?
How can I add my PayPal account?
What is an authorization hold?
Avoiding Payment Scams
Temu credit
Promos
Security and Privacy
Policies
Feedbacks & collab inquiries