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Hi, how can we help you?

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All help topics

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Request an item

How can I redeem a coupon code?

Where can I get the discount?

Why isn't my coupon code working?

My coupon code has expired. Can I request another one?

Expired coupon redemption codes cannot be used or reactivated.

How do I find out about the latest promotions?

How can I take part in the promotion?

Where can I take part in "Free Gift(s)" activities?

Why can't a friend access a "Free Gift(s)" activity via a link I shared?

How long are "Free Gift(s)" activity rewards valid for?

Can I choose the item that I want to receive as my gift? Why is the item I want not part of the "Free Gift(s)" activity?

How do I become eligible for Credit back activity?

What do I need to do in Credit back activity?

Why didn't I receive the higher credit back percentage that was displayed?

Why didn't I get XX% credit in Credit back activity?

How long does a Credit back activity run for?

What is the reward in "Buy and get coupon bundle"?

Why is my reward not in the form of credit in "Buy and get coupon bundle"?

Why is my reward not a high-value coupon in "Buy and get coupon bundle"?

Why do I not have any coupons left in "Buy and get coupon bundle"?

I have completed a task in "Win Credit". When will I get my reward?

It is stated on the "Win Credit" activity page that I will get Temu Credits after placing an order. Why didn't I get any?

Why has the return rate for my coins decreased in "Win Credit"?

How much more do I need to buy before I can get Temu Credit in "Win Credit"?

What are the benefits of Temu Circle?

How can I find Temu Circle?

I'm a Temu Circle member, so why do I not have access to discount activities that my friend can access?

I'm a Temu Circle member, so why have I not received Temu Credits after placing an order?

My Temu Circle membership is about to expire, but my order has not been shipped yet. Will I still be able to get Temu Credits after the order is shipped?

Why can I not take part in "Cut Price"?

Why was my progress undone when I canceled my "Cut Price" order?

Why do I need to claim a gift after placing a "Cut Price" order?

Why did I not get a discount when I placed a Temu discount card order?

How can I take part in the Temu discount card activity?

Why can I not take part in the Temu discount card activity?

What are the rules for the Temu discount card activity?

How can I get the Temu Credits rewards shown on the Temu discount card activity page?

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