Unknown charges
Report Something Suspicious on Temu
How to return or exchange an item on Temu
My tracking info says my package was delivered, but I haven't received it.
How do I ship my items back?
What should I do if I am missing item(s) from my order?
Why can't I find my order in my account?
How do I track my refund?
How to set notification preferences?
What if I received an item damaged or not as described?
Protect Yourself from Spam Text Messages and Phishing Scams
Is it safe to shop on Temu? How will my information be used?
Buying on Temu
Checkout
Find my order
Order changes
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Delivery
Returns
Refunds
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Security and Privacy
How does Temu protect your personal information?
How to forward scam emails as attachments
How to recognise scam emails?
Guidelines for safe internet access
How to recognise if SMS messages are actually from an official courier?
What certifications has Temu obtained to ensure user payment and information security?
Policies
Feedbacks & collab inquiries