If you have any complaints about products purchased on Temu, please submit them through our customer service:
1) if you're already logged in to your Temu account - go to customer service to open a chat window;
2) if you're not logged in or don't have a Temu account - go to the "Contact us" page and click the orange "Contact us" button. This will open a chat window where you can contact customer service.
To help us address your complaint more effectively, you may be asked to provide relevant product images or other supporting materials. If there are any deficiencies in your complaint, we will notify you and provide guidance on how to supplement your complaint for further assistance. We will process your complaint within 14 days of receiving your inquiry.