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All help topics

How can I redeem a coupon code?

Where can I get the discount?

Why isn't my coupon code working?

My coupon code has expired. Can I request another one?

How do I find out about the latest promotions?

How can I take part in the promotion?

Where can I take part in "Gifts at $0" activities?

Why can't a friend access a "Gifts at $0" activity via a link I shared?

How long are "Gifts at $0" activity rewards valid for?

Can I choose the item that I want to receive as my gift? Why is the item I want not part of the "Gifts at $0" activity?

My "Gifts at $0" coupon is about to expire. What should I do?

How do I become eligible for Credit back activity?

What do I need to do in Credit back activity?

Why didn't I receive the higher credit back percentage that was displayed?

Why didn't I get XX% credit in Credit back activity?

How long does a Credit back activity run for?

The activity will be valid for 24 hours after you enter the activity page.

How do I take part in "Buy and get coupon bundle" activities?

What is the reward in "Buy and get coupon bundle"?

Why is my reward not in the form of credit in "Buy and get coupon bundle"?

Why is my reward not a high-value coupon in "Buy and get coupon bundle"?

Why do I not have any coupons left in "Buy and get coupon bundle"?

I have completed a task in "Win Credit". When will I get my reward?

It is stated on the "Win Credit" activity page that I will get Temu Credits after placing an order. Why didn't I get any?

Why has the return rate for my coins decreased in "Win Credit"?

How much more do I need to buy before I can get Temu Credit in "Win Credit"?

Why did I not get a discount when I placed a Temu discount card order?

How can I take part in the Temu discount card activity?

Why can I not take part in the Temu discount card activity?

What are the rules for the Temu discount card activity?

How can I get the Temu Credits rewards shown on the Temu discount card activity page?

Understanding featured sections on Temu

Why did I not get a "Draw for 100% credit back" after placing an order?

Why was the credit that I got after taking part in a "Draw for 100% credit back" revoked?

How can I find "Draw for 100% credit back" on Temu?

Why can't I find how to claim my reward after returning to the "Draw for 100% credit back" page?

If I successfully complete a "Draw for 100% credit back", how will my reward be issued to me?

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E-mail:contact-us@emea.temu.com

Phone number:⁦+31203695130⁩

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