How is the original shipping fee (if applicable) refunded if I return order items?

You can return items under your Statutory Right of Withdrawal or under the Voluntary Return Policy, subject to the conditions set out in the Return and Refund PolicyOpen in new tab..

If you exercise your Statutory Right of Withdrawal, the original shipping fee (if applicable) is fully refundable for a full order return, or proportionally refundable based on the returned items for a partial order return.

If you return items under the Voluntary Return Policy, the original shipping fee is refunded fully or proportionally only if the return is due to a seller-related issue. If the return is for personal reasons, the original shipping fee is non-refundable. This rule does not affect your Statutory Right of Withdrawal.