When will I receive my refund? How long does it take?

For items returned and eligible for a refund, the refund process will be promptly initiated upon receipt of the item(s) and completion of a quality inspection. Once Temu issues your refund, please allow 5-14 business days (up to 30 days) for the refund to reflect in your original payment method, as processing times vary across financial institutions. If you opt for a Temu credit refund, it will be swiftly added to your Temu Credit Balance within 3 minutes.

Additionally, if the refund was requested shortly after payment, your financial institution may take 2-5 business days to fully process your refund by reversing the original payment method. You can check whether the refund has been processed by referring to the original payment record to see if it has been removed.