Return and refund policy

Last Updated: November 2, 2022
If you are not satisfied with what you bought on Temu, you may be eligible to return it and get a refund by following the simple procedure set out in this Return and Refund Policy.

1. Can I Return Any Product I Bought on Temu?

Almost all items you bought on Temu are eligible for return and refund if you are not satisfied with them, with just a few exceptions:

- Clothing items that are worn, washed, damaged, with tags, packaging or hygiene sticker removed or in incomplete set

- Items that are labelled as non-returnable

- Free gifts

2. How Long do I Have before Making a Return?

If an item is eligible for return and refund, you may return it within a return window of 90 days after the day of purchase. You are required to send back your return package within 14 days after you submit your return in the return window. You may not return an item after the 90-day window expires.

3. Do I Need to Pay for Return Shipping?

Return shipping is free on your first return for any order. When you make a return, please follow the steps set out in section 4 below. If you have already made a return of items from an order and would like to return additional items from that order, you can still do it as long as the 90-day window has not expired, in which case you can use the return label we provided and pay a US$7.99 shipping fee, which will be deducted from your refund.

4. How do I Make a Return?

You can make a return by following the steps below:

1. Sign into your account.

2. Find the relevant order in “Your Orders” and click the "Return/other help " button.

3. Select the item(s) you would like to return and the reason for return. Depending on the reason you selected, you may be required to provide further information related to the order. After you provided the required information, click “Next Step” button to proceed.

4. Select the return method and refund method and click “Submit”. Click “Print” to print the label and tape the return label on the outside of your return package.

5. Mail out the package at your nearest USPS or UPS office.

Please make sure it is postmarked within 14 days after you submit your return, otherwise your return would be closed. The return label we provide only works if you are shipping within the contiguous United States.

5. Where can I Find the Return Label?

You can find your return label at “Your Orders” → “Returns”. You may click “Print Return Label” to download your return label.

6. Refunds

- For refunds of the returned items, we will process your refunds within 7 days after we receive the return package from you.
- For refunds of missing items or items not delivered, choose the corresponding reason after clicking “Return/other help” to request a refund or talk to our customer service personnel for help. The tracking information from the carrier decides whether an item is delivered or not.
- Depending on your financial institution, refunds can take up to 30 days to be credited to your original payment method. The original shipping fee is not refundable if your return is not a result of a Temu’s error. The insurance costs, if any, are also non-refundable.
- You can choose to accept Temu credits instead of a refund to the original payment method. Refunds to Temu credits are faster than your original payment method. Temu credits has no expiration date. The refunds to Temu credits cannot be reversed once the refunds are processed. Temu credits cannot be redeemed for cash and can only be used for your purchases on Temu. For more information about Temu credits, please visit: About credit balance.

7. Important Notice:

- The sender's address on your package is NOT the return address. If you send the return package to that address, the processing time for your return may be delayed. You should only send the return package to the address on the return label we provide.
- Please make sure you don't accidentally include any item in your return package that you do not wish to return. We will not be responsible for sending back those items to you.
If you have any questions about making a return or this policy, please email us at help@temu.com.