Unknown charges
Report Something Suspicious on Temu
How to return or exchange an item on Temu
My tracking info says my package was delivered, but I haven't received it.
How do I ship my items back?
What should I do if I am missing item(s) from my order?
Why can't I find my order in my account?
How do I track my refund?
How to set notification preferences?
What if I received an item damaged or not as described?
Protect Yourself from Spam Text Messages and Phishing Scams
Is it safe to shop on Temu? How will my information be used?
Buying on Temu
Checkout
Find my order
Order changes
Reviews
Shipping
Delivery
Returns
Refunds
Stock
Size & fit
Account preferences
Signing in
Payments
Temu credit
Promos
Security and Privacy
Policies
What is Temu's shipping policy?
What is Temu's late delivery compensation policy?
What is Temu's privacy policy?
What is Temu's return policy?
What is Temu's terms and conditions policy?
How should we leave comments on Temu?
What is Temu's intellectual property policy?
How to report intellectual property infringement?
What is Temu's price adjustment policy?
What is Temu's policy on information disclosure requests?
Feedbacks & collab inquiries