Welcome to Temu’s Transparency Center!

At Temu, we believe that trust is the foundation of every transaction. As a digital service provider, we are dedicated to being transparent about how our platform operates and the responsibilities we uphold.

Shopping online should feel simple and safe. That’s why we’ve built this Transparency Center – your go-to place to see how Temu works behind the scenes.

The Transparency Center is your central hub for key information on Temu’s policies, reports, tools and compliance practices. Here, you will find:

Policies: What’s allowed, what’s not, and how we keep things fair and transparent.

Reports: Regulatory reports on how we manage our platform, protect users and traders, and comply with regulatory requirements. These include our Transparency Report, Independent Audit Report, Audit Implementation Report, and Risk Assessment and Mitigation Report, which are published to provide transparency on how we manage our platform and comply with the Digital Services Act.

Tools and APIs: We provide users and researchers with tools and access to platform data and advertising information.

DSA Transparency Information: Access key information on how Temu complies with the EU Digital Services Act (DSA), including contact points, transparency disclosures such as Average Monthly Active Recipients (AMAR) in the EU, reporting channels for Trusted Flaggers, dispute resolution mechanisms, and a link to report a child account.

Our goal is to help you shop with confidence in a safe, transparent, and trustworthy environment.

Policies

Our policies set clear rules and guidelines for how users and business partners interact on Temu. They define permitted actions, responsibilities and areas that are strictly prohibited, helping to safeguard users, promote fair trading and ensure compliance with applicable laws and regulations. If any activity violates these policies, Temu endeavours to take appropriate actions to protect our community and maintain a safe and trustworthy environment. We may update our policies from time to time to reflect changes in legal requirements, industry practices or user needs.

Reports

At Temu, we regularly publish reports to provide transparency on how we manage our platform, protect users and comply with regulatory requirements. These reports demonstrate our commitment to a safe, fair and accountable marketplace, offering insights into policy enforcement, risk management and compliance practices. By sharing this information, we aim to build trust with users, business partners and regulators, and ensure that Temu remains a secure and responsible platform for everyone.

Tools and APIs

Our Tools and APIs provide users and researchers access to platform data and advertising information. Through the Data Access Portal and the Ads Library, we provide access to information that supports independent research, regulatory oversight, and transparency in advertising.

DSA Transparency Information

Temu is committed to compliance with the DSA and has established a dedicated page that consolidates key DSA-related information, including contact details, trusted flagger reporting channels, dispute resolution mechanisms, and other transparency disclosures required under the DSA.

News and Articles

Our news and articles provide insights, updates, and expert perspectives on topics that matter to our users and business partners. They highlight key developments, emerging trends, and best practices in e-commerce and consumer protection, helping our community stay informed and engaged. By sharing timely and relevant information, we aim to foster transparency, encourage responsible business practices, and support informed decision-making. We may update this section regularly to reflect the latest platform enhancements, regulatory changes, or user interests.