Welcome to Temu’s Transparency Center!

At Temu, we believe that trust is the foundation of every transaction. As a digital service provider, we are dedicated to being transparent about how our platform operates and the responsibilities we uphold.

Shopping online should feel simple and safe. That’s why we’ve built this Transparency Center – your go-to place to see how Temu works behind the scenes.

The Transparency Center is your central hub for key information on Temu’s policies, reports, tools and compliance practices. Here, you will find:

Policies: What’s allowed, what’s not, and how we keep things fair.

Reports: Regulatory reports on how we manage our platform, protect users and traders, and comply with regulatory requirements. These include our Transparency Report, independent Audit Report, and Systemic Risk Assessment Report.

Tools and APIs: We provide users and researchers with tools and access to platform data and advertising information.

Our goal is to help you shop with confidence in a safe, transparent, and trustworthy environment.

Policies

Our policies set clear rules and guidelines for how users and business partners interact on Temu. They define permitted actions, responsibilities and areas that are strictly prohibited, helping to safeguard users, promote fair trading and ensure compliance with applicable laws and regulations. If any activity violates these policies, Temu endeavours to take appropriate actions to protect our community and maintain a safe and trustworthy environment. We may update our policies from time to time to reflect changes in legal requirements, industry practices or user needs.

Reports

At Temu, we regularly publish reports to provide transparency on how we manage our platform, protect users and comply with regulatory requirements. These reports demonstrate our commitment to a safe, fair and accountable marketplace, offering insights into policy enforcement, risk management and compliance practices. By sharing this information, we aim to build trust with users, business partners and regulators, and ensure that Temu remains a secure and responsible platform for everyone.

Tools and APIs

Our Tools and APIs provide users and researchers access to platform data and advertising information. Through the Data Access Portal and the Ads Library, we provide access to information that supports independent research, regulatory oversight, and transparency in advertising.