How to return or exchange an item on Temu

Unfortunately, exchanges are not possible at the moment, but you can place a new order and initiate a return of the existing order. Almost all items are eligible for returns and refunds within 90 days from the purchase date. The few exceptions are for:

Items that can't be returned:

- Clothing items that have been worn, washed, or damaged after delivery, or have had their tags or hygiene stickers removed.

- Grocery and food products.

- Health and personal care items.

- Some free gifts.

- Some customized products.

- Some underwear orders.