What is the no tracking updates compensation policy?
If your package has no tracking updates for a certain period (click here for details
) while in transit, that usually means your package may have encountered some unexpected circumstances. You can request a free reshipment or refund. In some situations, your reshipment or refund request may be reviewed by the seller.What should I do if I receive the original package after a refund or replacement has been issued?
If a refund or reshipment has been processed for your order and you subsequently receive the original package, the next steps will be based on the original order value:1. For orders under USD 100: You may keep the package at no cost without needing to return it. If you wish to return items or repay the refunded amount, please contact customer service for assistance.2. For orders of USD 100 or more: We kindly ask you to contact Temu customer support within 5 business days of receiving the package by going to Support -> Chat with Temu to arrange a solution. Our customer support team will mediate with the seller on your behalf and provide you with a solution.Under what circumstances will I not receive compensation when there are no tracking updates?
1. Weather and Natural Disasters:No refunds or reshipments will be issued in cases of inclement weather and natural disasters such as hurricanes, floods, earthquakes, etc., resulting in no tracking updates.2. Courier-Related Issues:No refunds or reshipments will be issued in cases of problems with the courier's services, such as strikes, equipment failure, or other operational problems, resulting in no tracking updates.3. Incorrect Address Information:No refunds or reshipments will be issued in cases of packages not being successfully delivered due to an incorrect, incomplete, or inaccurate address or zip code.4. Not Home/Refused Packages:No refunds or reshipments will be issued when you or someone acting on your behalf fails to receive the package when the courier attempts to deliver it, and the package is returned or lost.5. "Pending Pickup by Recipient":Once your package has reached the status of "pending pickup by recipient" or the equivalent of this status, no refunds or reshipments will be issued thereafter.6. Reschedule of Delivery Time:If you have rescheduled the delivery time, no refunds or reshipments will be issued.No reshipments will be issued if the order has already been refunded in full.If the seller has reshipped the package after reaching an agreement with you, no refund will be issued.If the package has actually been delivered, no refunds or reshipments will be issued.No refunds or reshipments will be issued in cases of fraud, abuse, or violation of our policies.11. Change in Laws, Regulations, or Policies:No refunds or reshipments will be issued in case of changes in customs clearance related laws, regulations, or policies.No refunds or reshipments will be issued when the package cannot be delivered due to causes beyond the control of Temu or the courier, including but not limited to epidemic-related restrictions.13. Delaying the Payment of Taxes:Refunds and reshipments will not be provided for packages that cannot be sent or delivered due to customers paying the taxes for their packages late.14. Cash on Delivery Orders or Packages:No refunds and reshipments will be provided for cash on delivery orders or packages. You may choose to cancel the order manually in the event of no tracking updates for a certain period (as provided by Temu’s Delivery guarantee policy).15. Special Category Items:Except as otherwise required by applicable local laws and regulations, if the delivery failure or return is caused by the recipient (including but not limited to providing an incorrect or incomplete address, refusing delivery, failing to receive the package, picking up the package late, or being unreachable), no refunds or reshipments will be issued for packages containing items that are inherently non-resalable. These special category items include but are not limited to: perishable goods (e.g., fresh food, short shelf-life snacks, live plants), customized or personalized items, and health or hygiene products that cannot be resold once dispatched for safety reasons. Due to the unique nature of these products, any failed delivery attempt caused by recipient-related reasons results in a loss of product value, as they cannot be restocked or resold.Temu reserves the right to the final interpretation of our No Tracking Updates Compensation Policy and the right to modify the terms of this policy at any time. The no tracking updates compensation will be granted at our sole discretion.