Digital Services Act

Temu entered into the European Union (“EU”) market in April 2023. Pursuant to Article 24(2) of the Digital Services Act (the “DSA”), we estimate that the average monthly active recipients of Temu's services in the EU was approximately 116 million, for the six months ended June 30, 2025.

We have produced this calculation for the purpose of complying with our DSA requirements and it should not be relied on for other purposes. Where we shared user metrics in other contexts, the methodology and scope may have differed. In addition, our approach to producing this calculation may evolve and may require altering over time, for example, because of new technologies.

We will continue to monitor the number of average monthly active recipients of Temu’s services in the EU and will publish updated information at least every six months in accordance with Article 24(2) of the DSA.

Contact Points

We have designated single points of contact for users, the European Commission, EU member states' authorities, and the European Board for Digital Services (“European Board”) to contact us for the purposes of the DSA.

If you are the European Commission or an EU member states’ authority or the European Board, you may contact us at legal@eur.temu.com. Communications with this email address should be in English.

If you are a user, you can contact us at DSA-point-of-contact-users@eur.temu.com. You can also click customer service to chat directly with a customer service representative.

Temu DSA Help Page

For details of our content moderation and content recommendation policies pursuant to the DSA, please click here.

Researcher Data Access

In accordance with Article 40(12) of the DSA, we provide a Data Access Portal, where we make available to eligible researchers, upon their successful application, real-time data that is publicly accessible on Temu. For more details, please click here.

We also provide information and resources for vetted researchers under Article 40(4), in cooperation with the European Commission and the relevant Digital Services Coordinator (DSC). For further details on eligibility, procedures and available data catalogues, please click here.

Temu's Transparency Reports

For more information:

Click here.

Report a Child Account

The Temu service is not intended for use by anyone under the age of 18 or by minors as defined under applicable laws. If you believe that your child has created a Temu account or otherwise provided us with personal data, you can request to delete the account and associated personal information using the online reporting form.