Product Safety Alerts and Recalls

At Temu, we highly value our customers. In the event that we become aware of any product being recalled, we work with traders and authorities.

Recalls

Following the EU General Product Safety Regulation which came into force on 13 December 2024, if Temu is notified of a recall, we will take steps to stop the trader selling the item as quickly as possible. Where we have customer details ourselves, we will notify customers who purchased the affected product and we will inform them of the recall measures initiated by the trader or relevant authorities. We will also publish the information on our website.

Please be reassured that we already took steps to protect customers of this nature, before 13 December 2024, in compliance with relevant laws.

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Public Alert

If Temu becomes aware that an illegal product has been sold on its platform, or that specific information must be provided to consumers to enable them to use a product safely, Temu will take appropriate action in accordance with applicable laws and its terms and conditions. To ensure that affected consumers are properly informed, Temu will publish relevant information on its website as necessary, including product details, the trader's identity, and the available means of redress.