Product Safety Alerts and Recalls
At Temu, we highly value our customers. In the event that we become aware of any product being recalled, we work with traders and authorities.
Recalls
Following the EU General Product Safety Regulation which came into force on 13 December 2024, if Temu is notified of a recall, we will take steps to stop the trader selling the item as quickly as possible. Where we have customer details ourselves, we will notify customers who purchased the affected product and we will inform them of the recall measures initiated by the trader or relevant authorities. We will also publish the information on our website.
Please be reassured that we already took steps to protect customers of this nature, before 13 December 2024, in compliance with relevant laws.
Large Capacity Stainless Tea Pot with Tea/Water Separation Chamber - Insulated Suitable for Loose Tea Brewing, Multi-Use for, Office, Travel, Commercial Use, 304 Tea Steeping Pot
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Wooden Beads Sequencing Toy Set | Stacking Blocks & Lacing Beads & Matching Shape Stacker, STEM Preschool Learning Toys for Kids Boy Girl, Puzzle Toy Gifts, Mixed Color
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Magnetic Fishing Game Toy, 2 in 1 Wooden Magnetic Game Motor Skill Toy, Wooden Toys for Boys and Girls, Birthday Gift
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Chic Floral Handheld Fan with USB Rechargeable Battery, 3-Speed Adjustable Wind, Portable & Stylish for Women
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2 Portable Mini Phone Fans, Suitable for Android and Apple Devices - Colorful Adjustable Fan, USB Powered, Ideal Summer Cooling Tool
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Portable Octopus Fan, Flexible Adjustable Tripod, Handheld Foldable Silent Rechargeable USB Electric Fan, Lightweight and Compact Design, Very Suitable for Stroller/Desktop/Travel/Outdoor Use, Ideal Gift for Friends
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Mini Handheld Fan, Portable Lightweight Battery-Operated Fan (Without Battery), High-Speed Silent Outdoor Fan for Summer Cooling
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The Portable Spray Fan Is As Compact As a Smartphone And Convenient to Transport. It Features Its Own Water Reservoir, Providing Cooling Without Excessive Dryness
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A Dancing Toy Duck with Flashing Lights and Music, Cartoon Animal Plush for Toddlers, Rotating Wings & Moving Eyes, Battery Operated (Batteries Not Included), Christmas Gift, Holiday Gift, Christmas Present, Playful Design, Animated Eyes, Lightweight Design, Soft Plush, Holiday Shoppers
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New Neck Fan, Cross-border Charging USB Neck Mini Fan, Portable Outdoor Cross-border Cooling Neck Fan, USB Charging Fan, Outdoor Portable Neck Mini Fan, Portable Fan, Home-use Desktop USB Fan
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1pc 7-Inch Universal Lawn Mower Blade, Metal Material, Suitable for Lawn Mowers and Lawn Trimmers, High-Efficiency and Durable Mower Accessory
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European Standard Straight and Curling Flat Iron, Hair-Friendly Curling and Straightening Iron, Hair Straightening Clip, Bang Iron, Inward Curling Iron, Straightening Plate
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Public Alert
If Temu becomes aware that an illegal product has been sold on its platform, or that specific information must be provided to consumers to enable them to use a product safely, Temu will take appropriate action in accordance with applicable laws and its terms and conditions. If Temu possesses the contact details of consumers who have purchased a product that requires notification, Temu will notify the affected consumers directly and provide them with relevant information, including product details, the trader’s identity, and the available means of redress. If Temu is unable to directly contact any affected consumers, Temu will publish the relevant information on its website.