Last Updated: Aug 28, 2024 KST
If you are not satisfied with what you bought on Temu, you may be eligible to return it and get a refund by following the simple procedure set out in this Return and Refund Policy.
1. How do I make a return?
You can make a return by following these steps:
I. Please go to your Temu account on Temu.com or on the app to request a refund. If you do not have a Temu account, please click on "Save your Order" in your Temu order email to make a return.
II. Find the relevant order in "Your Orders" and click on the "Return/Refund" button.
III. Select the item(s) you would like to return and the reason for the return. Depending on the reason you selected, you may be required to provide further information related to the order. After you provide the required information, click the "Next Step" button to proceed.
IV. If there is no need to return your item, then your final step is simply to select your refund method. You may choose to receive your refund as a Temu credit balance or be credited back via your original payment method. Make your selection and click "Submit".
V. If you need to return your item(s), you will have the option to choose your return and refund methods. If you choose to have the package picked up, please prepare the return items and pack them carefully, then wait for the courier to pick up the package. Hanjin logistics will pick it up at your door.
VI. You can check the refund status of your item(s) on your order details page or through Temu's SMS/Email/Push notifications.
2. Is the return shipping free?
Return shipping is free on your first return of one or multiple returnable items for EVERY order within the return window.
When you apply for a return, you may be offered the opportunity to get a partial refund without returning the item(s). If you accept this offer, one free return will automatically be deducted from the number of free returns you have for this order.
If you have already returned items from an order and would like to return additional items from that same order, you can still do so as long as the return window has not closed.
We recommend that you try to send back your return items in one shipment to avoid paying additional fees. This will likely also minimize the environmental impact of multiple returns.
For the second and subsequent refunds from the same order, you can use the return label we provide and pay a ₩2,500 shipping fee, which will be deducted from your refund.
3. How long do I have before making a return?
You can return items within 90 days of purchase, with some exceptions:
Items that can't be returned:
Clothing items that have been worn, washed, had their tags or hygiene stickers removed, damaged after delivery, or have other conditions attributable to the consumer that significantly decrease their value to the extent that they are difficult to resell.
Products marked as non-refundable because their value is expected to significantly decrease due to the use, partial consumption, passage of time that makes resales difficult, etc.
Certain free gift orders, such as those received as a reward for completing a promotion.
Even in the cases above, where the details of goods, etc. are different from those indicated or advertised (e.g. when there is a defect in goods), you are still eligible for return and refund.
If an item is eligible for a return and refund, you may return it within the return window. You must send your return package back within 14 days of submitting your return request. You cannot return items after the return window has closed.
4. Refunds
I. You may receive an advanced refund, where we will issue the refund after you dropped off your return package. If we don't receive the returned items, we may charge your original payment method. The advanced refund will be granted based on your shopping history and at our sole discretion.
II. You may receive an instant refund, where we will issue the refund before you have returned the items. If we don't receive the return items, we may charge your original payment method. The instant refund will be granted based on your shopping history and at our sole discretion.
III. For refunds of the returned items, we will process your refunds after we receive the items and they pass quality inspection.
IV. Please note that if the returned item is used, damaged, missing parts/accessories, or was damaged due to improper packaging during return shipping, the refund will be reduced to compensate for the lost value of the item.
V. Refunds of missing items: Find the corresponding order in the support center, then select "missing item/parts" to apply for a refund, or contact customer service/the provider for help.
VI. Refunds of a package showing as delivered but not received: Find the corresponding order in the support center, then select "package shows delivered but not received" to apply for a refund, or contact customer service/the provider for help.
VII. Depending on your financial institution, refunds can take 5-14 business days (up to 30 days) to be credited to your original payment account. The original shipping fee is not refundable if your return is not a result of a Temu’s error. The insurance costs, if any, are also non-refundable.
VIII. You can choose to accept Temu credits instead of a refund to the original payment method.
Refunds to Temu credits are faster than your original payment method.
Temu credits have no expiration date.
Refunds to Temu credit typically cannot be reversed once they are processed.
Typically, Temu credits cannot be redeemed for cash and can only be used for purchases on Temu.
For more information about Temu credits, please visit: About credit balance.
5. Refund timeline
Once we issue your refund, it takes additional time for your financial institution to make funds available in your account. Refer to the following table for more details.
6. Important Notice
I. The sender's address on your package is NOT the return address. If you send the return package to that address, the processing time for your return may be delayed. You should only send the return package to the address on the return label we provide.
II. Please make sure that you do NOT accidentally include any items in your return package that you do not wish to return. If you have accidentally included a wrong item, please contact Customer Service. We cannot promise that wrong items will be found and returned and we do not store or provide refunds for such items.
If you have any questions about making a return or this policy, please contact our customer service.