Last Updated: 29 Mar 2024 CET
If you are not satisfied with what you bought on Temu, you may be eligible to return it and get a refund by following the simple procedure set out in this Return and Refund Policy.
1. How do I make a return?
2. Is the return shipping free?
3. Where can I find the return label after applying?
4. Right of withdrawal
5. How long do I have before making a return?
6. Refunds
7. Refund timeline
8. Important Notice

1. How do I make a return?
You can make a return by following these steps:
I. Please go to your Temu account on Temu.com or on the app to request a refund. If you do not have a Temu account, please click on "Save your Order" in your Temu order email to make a return.
II. Find the relevant order in "Your Orders" and click on the "Return/Refund" button.
III. Select the item(s) you would like to return and the reason for the return. Depending on the reason you selected, you may be required to provide further information related to the order. After you provide the required information, click the "Next Step" button to proceed.
IV. If there is no need to return your item, then your final step is simply to select your refund method. You may choose to receive your refund as a Temu credit balance or be credited back via your original payment method. Make your selection and click "Submit".
V. If you need to return your item(s), you will have the option to choose your return and refund methods. After you submit the request, we will provide you with a return label so that you can return the item(s). Return shipping is free on your first return of one or multiple items for EVERY order within 90 days from the date of purchase.
VI. Please place all returned items into one package and use the return label we provided to send it. The original barcode for each item should also be included.
If you cannot find it:
Please use transparent bags to individually package items without barcodes before placing them in the return package.
After the warehouse receives the items and they pass quality inspection, the refund will be issued.
If you do not receive the refund afterwards, please contact us for further assistance.
Please make sure to keep the barcode of each item in your next purchase so that you can receive your refund smoothly.
VII. After placing all the return items in one package, please print and tape the return label we provided onto the outside of the package. Send your package back from the nearest DPD location and you're done!
VIII. You can check the refund status of your item(s) on your order details page or through Temu's SMS/Email/Push notifications.
Please make sure your return package is postmarked within 14 days after you submit your return, otherwise the return process will be terminated. The return label we provide only works if you are shipping within the Croatia (security-restricted areas such as military bases excluded).

2. Is the return shipping free?
Return shipping is free on your first return of one or multiple items for EVERY order within 90 days from the date of purchase.
When you apply for a return, you may be offered the opportunity to get a partial refund without returning the item(s). If you accept this offer, one free return will automatically be deducted from the number of free returns you have for this order.
If you have already returned items from an order and would like to return additional items from that same order, you can still do it as long as the 90-day window has not expired.
We recommend that you try to send back your return items in one shipment to avoid paying additional fees. This will likely also minimize the environmental impact of multiple returns.
For the second and subsequent refunds from the same order, you can use the return label we provide. The shipping fee of 3,00€ (tax included) will be deducted from your refund.

3. Where can I find the return label after applying?
You can find your return label in two different locations in "Your Orders"
Click on "All Orders"→"Print a return label and start return"→click on "Print return label"
You may also click "Returns"→"Print return label"→to download and print your return label.

4. Right of withdrawal
Statutory right
You have a statutory right to cancel your order without providing a reason within 14 days from the day on which you or a third party (other than the carrier) indicated by you receives the goods purchased (or the last good, lot or piece if the order relates to goods or multiple lots or pieces delivered separately), or from the day of the conclusion of the contract for online digital content.
You must inform us of your decision to cancel your order. You may submit your request by following the instructions set out in "1. How do I make a return?" or using the standard cancellation form. In case you cancel your order through your Temu account on Temu.com or on the app following the instructions set out in "1. How do I make a return?", we will communicate to you an acknowledgement of receipt of such cancellation without undue delay (eg. by email or via in-app notification).
To meet the cancellation deadline, it is sufficient for you to send your request to exercise the right of cancellation before the cancellation period has expired and return the goods to us within 14 days after you submit your return request.
For additional information on the scope, content and instructions for the exercise, please contact our Customer Service.
Voluntary return guarantee
In addition to your statutory right of withdrawal, we offer voluntary free return guarantee on your first return for EVERY order within 90 days from the date of purchase. Please note that you must return each item in the same condition in which you received it. This means that new items must be returned unused, undamaged and complete. Used items must not have any new signs of use or damage.
Exceptions
Please note that both the statutory right of withdrawal and our voluntary return guarantee do not apply to the followings products (unless defective):
the delivery of goods which are not suitable for return due to health protection or hygienic reasons if unsealed by you after delivery, or which, due to their nature, are, after delivery, inseparately mixed with other items;
the delivery of sealed audio or video recordings or of sealed software if unsealed by you after delivery;
the supply of goods made to customer specifications or clearly customized to personal needs;
the supply of goods which may deteriorate or expire rapidly;
a service if Temu has fully performed it and you acknowledged and expressly accepted before you placed your order that we could start to deliver the service, and that you could not cancel it once the contract had been fully performed;
the supply of digital content (including apps, digital software, ebooks, MP3, etc.) which is not supplied on a tangible medium (e.g. on a CD or DVD) if you expressly accepted before your order has been executed and at the same time confirmed that we could start to deliver the content, and that you could not cancel it once delivery had started;
the delivery of newspapers, journals or magazines with the exception of subscription contracts; and
the supply of alcoholic beverages whose price has been agreed upon conclusion of the sales contract, which however can only be delivered after 30 days and whose actual value is dependent on fluctuations in the market which we cannot control.

5. How long do I have before making a return?
If an item is eligible for return and refund, you may return it within the return window of 90 days after the day of purchase.
You are required to send back your return package within 14 days after you submit your return request in the return window. You may not return an item after the 90-day window, calculated from the date of purchase.

6. Refunds
I. You may receive an advanced refund, where we will issue the refund after you dropped off your return package. If we don't receive the returned items, we may charge your original payment method. The advanced refund will be granted based on your shopping history and at our sole discretion.
II. You may receive an instant refund, where we will issue the refund before you have returned the items. If we don't receive the return items, we may charge your original payment method. The instant refund will be granted based on your shopping history and at our sole discretion.
III. For refunds of the returned items, we will process your refunds after we receive the items and they pass quality inspection.
IV. Please note that if the returned item is used, damaged, missing parts/accessories, or was damaged due to improper packaging during return shipping, the refund will be reduced to compensate for the lost value of the item.
V. Refunds of missing items: Find the corresponding order in the support center, then select "missing item/parts" to apply for a refund, or contact customer service/the provider for help.
VI. Refunds of a package showing as delivered but not received: Find the corresponding order in the support center, then select "package shows delivered but not received" to apply for a refund, or contact customer service/the provider for help.
VII. Depending on your financial institution, refunds can take 5-14 business days (up to 30 days) to be credited to your original payment account. The original shipping fee is not refundable if your return is not a result of a Temu’s error. The insurance costs, if any, are also non-refundable.
VIII. You can choose to accept Temu credits instead of a refund to the original payment method.
Refunds to Temu credits are faster than your original payment method.
Temu credits have no expiration date.
The refunds to Temu credits cannot be reversed once the refunds are processed.
Temu credits cannot be redeemed for cash and can only be used for purchases on Temu.
For more information about Temu credits, please visit: About credit balance.

7. Refund timeline
Once we issue your refund, it takes additional time for your financial institution to make funds available in your account. Refer to the following table for more details.

8. Important Notice
I. The sender's address on your package is NOT the return address. If you send the return package to that address, the processing time for your return may be delayed. You should only send the return package to the address on the return label we provide.
II. Please make sure that you do NOT accidentally include any items in your return package that you do not wish to return. If you have accidentally included a wrong item, please contact Customer Service. We cannot promise that wrong items will be found and returned and we do not store or provide refunds for such items.
III. According to applicable laws, the customer has statutory warranty rights for a period of time from the delivery of the product to obtain the implementation of the legal conformity guarantee in the event of defects in conformity or hidden defects of the delivered products. In case of used goods the warranty period can be shorter. Please contact Customer Service if you have passed the 90-day window and encountered such a case.
If you have any questions about making a return or this policy, please contact our customer service.