Free shipping

Incredible

Delivery guarantee
Refund for any issues
Free returns
Up to 90 days*
Price adjustment
Within 30 days
Delivery guarantee
Refund for any issues

Get the Temu App

Hi, how can we help you?

Hi, how can we help you?

Customer support records

All help topics

Recommended topics
- Recommended topics
Order issues
Shipping & delivery
- Ready to ship
- Shipping
Return & refund
- Returns
- Refunds
Product & stock
Managing my account
- Account preferences
- Signing in
Payment & promos
Your security
- Security and Privacy
Policies & others

Request an item

All help topics

What is the delivery time for an item? How long will it take to arrive?

My tracking info says my package was delivered, but I haven't received it.

What should I do if I am missing item(s) from my order?

What should I do if I receive an item that I didn't order?

I accidentally confirmed "Item received" before actually receiving it - will it still be delivered?

Still can't solve the problem?

Contact us

E-mail:contact-us@emea.temu.com

Phone number:⁦+4930726104890⁩

Hours: Mon-Sun: 08:00-01:00