Temu | Return and Refund Policy

You can make a return by following these steps:

I. Please go to your Temu account on Temu.com or on the app to request a refund. If you do not have a Temu account, please click on "Save your Order" in your Temu order email to make a return.

II. Find the relevant order in "Your Orders" and click on the "Return/Refund" button.

III. Select the items you would like to return and the reason for the return. Depending on the reason you selected, you may be required to provide further information related to the order. After you provide the required information, click the "Next Step" button to proceed.

IV. If there is no need to return your items, then your final step is simply to select your refund method. You may choose to receive your refund as a Temu credit balance or be credited back via your original payment method. Make your selection and click "Submit".

V. If you need to return your items, you will have the option to choose your return and refund methods. After you submit the request, we will provide you with a return code so that you can return the items. Return shipping is free on your first return of one or multiple returnable items (see exceptions) for EVERY order within 90 days from the date of purchase.

VI. Please place all returned items into one package. The original barcode for each item should also be included.

If you cannot find it:

Please make sure to keep the barcode of each item in your next purchase so that you can receive your refund smoothly.

VII. After placing all the return items in one package, provide the return code to the staff, and they will print and attach the label for you. Send your package back from the nearest Correios location and you're done!

VIII. You can check the refund status of your items on your order details page or through Temu's SMS/Email/Push notifications.

Please make sure your return package is postmarked within 14 days after you submit your return, otherwise the return process will be terminated. The code we provide only works if you are shipping within the Brazil (security-restricted areas such as military bases excluded).

We recommend that you try to send back your return items in one shipment to avoid paying additional fees.

For the second and subsequent refunds from the same order, you can use the return code we provide and pay a R$35,00 shipping fee, which will be deducted from your refund. It will be charged for return requests made after seven days from the date you received the package.

No need to print and attach the return label. Please drop off the well-packaged package at the nearest post office (Correios). Provide the return code to the staff, and they will print and attach the label for you.

If an item is eligible to be returned and refunded, you may return it within the return window. The return window is 90 days from the date of purchase for returnable items with the following exceptions:

I. Items that can't be returned but may be refunded (this does not affect your statutory rights):

II. The return window for products of most electronics is 45, 60 or 90 days from the date of purchase depending on the seller.

However, the return period shall in no event be shorter than seven (7) days from the date of receipt. You are required to send back your return package within 14 days after you submit your return request in the return window. You may not return an item after the return window.

I. You may receive an advance refund, where we will issue the refund after you dropped off your return package. If the items were not returned or the returned items do not pass quality inspection, we may charge your original payment method. The advance refund will be granted based on your shopping history and at our sole discretion.

II. For refunds of returned items, we will process your refund after the items are received and pass quality inspection.

III. If the returned item is used or damaged, has missing parts/accessories, or damaged due to improper packaging during return shipping, and this is not due to Temu or the seller, the refund will be reduced to compensate for the lost value of the item.

IV. Refunds of missing items: Find the corresponding order in the support center, then select "missing item/parts" to apply for a refund, or contact customer service/the seller for help.

V. Refunds of a package showing as delivered but not received: Find the corresponding order in the support center, then select "package shows delivered but not received" to apply for a refund, or contact customer service/the seller for help.

VI. Depending on your financial institution, refunds can take 5-14 business days (up to 30 days) to be credited to your original payment account.

Note:

As Brazil's import taxes are collected by the government and are non-refundable, we are unable to refund these taxes once the items have been shipped.

VII. You can choose to accept Temu credits instead of a refund to the original payment method.

For more information about Temu credits, please visit: About credit balance.

VIII. For certain refund methods, you will receive an email asking you to provide additional information in order to process the refund to your designated payment method. You can also choose to accept your refund as Temu credits. If not done within the requested time period(s), the refund will be automatically issued to your Temu credit balance. For any questions or further assistance, please contact our customer service.

Once the refund is processed, your financial institution will need additional time to have it reflected in your account. Refer to the following table for more details.

I. The address attached to your package is NOT the return address you should use. If you send the return package to any other address, the processing time for your return may be delayed.

II. Please make sure that you do NOT accidentally include any items in your return package that you do not wish to return. If you have accidentally included a wrong item, please contact Customer Service. We cannot promise that wrong items will be found and returned and we do not store or provide refunds or compensation for such items.