Where Does Temu Ship From

Temu is a Boston-based e-commerce company that offers a wide selection of merchandise to consumers at close to wholesale prices. Temu connects consumers to millions of merchandise partners, manufacturers, and brands, and is a popular choice among consumers seeking the best value for their money.

In this article, we will explore the following topics to help you understand why Temu is a safe, reliable, and trustworthy shopping site:

  • Where Temu sources its products
  • Where does Temu ship from
  • How to order from Temu
  • Tracking your order with Temu
  • Temu's returns and refunds policy
  • How to contact Temu for help with your order


Temu is a one-stop-shop that provides access to a wide range of products sourced from top suppliers and manufacturers. The company leverages its extensive network of logistic partners and fulfillment centers to ensure that its customers receive their purchases in a timely and reliable manner.

With its commitment to customer satisfaction, Temu offers a smooth post-sale shipping process that ensures that customers can shop with confidence. Whether you're looking for the latest fashion, electronics, or home goods, Temu has got you covered.

Where Temu sources its products

Temu sources its products from millions of merchandise partners, manufacturers, and brands. Temu is able to offer better prices as more consumers shop on the site. This allows Temu to provide consumers with a wide range of quality products at close to wholesale prices to ship to consumers.

Where does Temu ship from

Temu ships its products from suppliers and manufacturers, using experienced and reliable logistics partners. Temu's shipping origins can vary depending on the product being purchased. However, Temu works with leading package carriers like UPS, FedEx, and USPS to ensure that all orders are delivered promptly and securely to customers.

How to order from Temu

Ordering from Temu is easy and straightforward. Simply follow these steps:

step 01
Browse products

Browse through the Temu website or mobile app and select the items you wish to purchase. You can use the search field at the top of your Temu app or Temu.com to look for items. Or use the different category tabs to find relevant products. Or you can simply scroll down the page and browse products in your feed.

step 02
Add to cart

Once you have found the items you want, click on the 'Add to Cart' button.

step 03
Review your cart

Review the items in your cart and adjust the quantities as needed.

step 04

When you're ready to checkout, click on the 'Checkout' button.

step 05
Enter shipping information

Enter your shipping address and select your preferred shipping method.

step 06

Choose your preferred payment method, such as credit or debit card, PayPal, Apple Pay, Afterpay, Klarna, Google Pay, or Cash App Pay.

step 07
Review and place order

Review your order details and click on the 'Place Order' button to complete the process.

step 08
Track your order

You will receive an order confirmation email with a tracking number. You can use this tracking number to track your order's shipping status.

Ordering from Temu is simple and secure, and you can shop with confidence knowing that you have access to a wide range of quality products at affordable prices. Check out this video to find out how to order and pay on the Temu website.

Tracking your order with Temu

Tracking your order with Temu is easy and straightforward. To track your order, follow these steps.

step 01

Log in to your Temu account

Go to Temu.com and log in to your account. If you do not have a Temu account, you can sign up for one or check your order status by clicking on 'Track your order' in your Temu order confirmation email.

step 02

Find your order

Once you are logged in, go to 'Your Orders' to find the order you would like to track.

step 03

View tracking information

Click on the 'Track' button next to the order you would like to track. You will be able to see the shipping status and delivery estimate for your order.

step 04

Once your order has been shipped, you can check the status of your delivery on the page, which will provide you with details such as your shipping carrier.

Tracking number, estimated delivery time, and the latest updates on the shipping status. If you don't see a tracking number yet, it's likely because our warehouse is still processing your order. This typically takes 1-3 business days, but we'll let you know as soon as your tracking number is ready and your order has been shipped.

step 05

Get notifications

Temu will keep you updated on the status of your order through SMS, email, and push notifications. You can also check the status of your order anytime by logging into your Temu account.

Temu's returns and refunds policy

Temu has a 90-day returns policy, which allows customers to return items they are not satisfied with within 90 days of purchase. To initiate a return, customers can go to their Temu account on the Temu website or mobile app, find the relevant order in 'Your Orders,' and click on the 'Return' button. From there, they can select the item(s) they wish to return and the reason for the return, provide any additional information if required, and choose the refund method.

Most items purchased on Temu are eligible for return and refund, with the exception of clothing items that are worn, washed, damaged, have had tags, packaging, or hygiene stickers removed, or are in an incomplete set. Additionally, items that are labeled as non-refundable and free gifts are not eligible for return and refund.

The first return of any order is free of charge, as Temu provides a return label and covers the shipping costs. For the second and subsequent returns from the same order, customers will need to pay a shipping fee, which will be deducted from the refund.

Once the return is received and processed, the customer will receive a refund to either their Temu credit balance or the original payment method. Refunds to Temu credits are processed faster than refunds to the original payment method, but Temu credits cannot be redeemed for cash and can only be used for purchases on Temu.

How to contact Temu about your order

At Temu, customer satisfaction is a top priority. If you have any questions or concerns about your order, there are several ways to get in touch with the Temu team.

  • Email: For assistance, please reach out to our customer support team via email, and a representative will address your concerns promptly.
  • Live Chat: You can initiate a live chat with a Temu customer service representative by clicking on the 'Live Chat' button on the Temu website.
  • Phone: You can request a phone call back from a Temu customer service representative. Simply leave your phone number on the Temu.com site or app and a member of our customer service team will call you. Operational hours are between 7 am and 11 pm EST.

Temu is committed to ensuring that all customer queries and concerns are resolved in a timely and efficient manner. The team is available to assist you with any questions you may have and will strive to ensure that your shopping experience with Temu is a positive one.

Note: Temu's Customer Support page has a list of answers to frequently asked questions (FAQ) about shipping, tracking, returns and refunds. Customers can access the page here.