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Temu's Commitments

How is Temu able to offer lower prices than others?

Temu connects customers directly with cost-efficient producers, allowing for competitively priced goods. By eliminating multiple middlemen and shipping directly from factories to consumers, customers benefit from wholesale prices from the source.

Offering a wide range of products

Temu has access to a sophisticated network of suppliers and manufacturers. Many of these suppliers are world-class manufacturers that offer affordable prices to Temu because of our scale. Temu also has strict policies against counterfeit or unsafe goods.

Security & Privacy

1

Pay confidently with our secure methods

Card information is secure and uncompromised

Temu follows the Payment Card Industry Data Security Standard (PCI DSS) and other security standards when handling card data

All data is encrypted

Temu never sells your card information

We also provide other payment methods for you.

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2

We keep your personal data private, safe and secure

The security of your personal information is important to us. We are dedicated to maintaining transparency and minimizing requests for Permissions within the application. You can see our
Privacy Policy
and
Cookie and Similar Technologies Policy
for details.
In November 2023, we officially partnered with cybersecurity agency HackerOne to create a bug bounty program offering rewards to the cybersecurity community for successfully discovering and resolving potential security vulnerabilities. We are committed to maintaining a smooth shopping experience on Temu. To learn more, visit https://hackerone.com/temu

Free shipping & Free returns

1

Free shipping on items shipped from Temu

We offer this amazing deal thanks to the strong and efficient fulfilment network we have developed over the past decade. We work with Royal Mail, EVRI, DX EXPRESS, WHISTL, DPD(UK), InPost, Relay, etc.
2

Delivery guarantee

We work with reliable shipping partners around the world. We guarantee that your package will reach you safely and on time. If there are any problems, we will do our best to solve the problems and provide the best solutions.

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3

Free returns up to 90 days

We hope you love the items you have purchased, but if you are not 100% satisfied, it is easy to return any eligible item in its original condition. Return shipping is free on your first return for EVERY order as long as the return window has not closed.

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4

Price adjustment policy within 30 days

We will provide the price difference, based on the price and currency type of the paid order, if the list price of the same item was reduced within 30 days of purchase in the same country or region. Items that are promotional or no longer available may not be eligible for our price adjustment policy.

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5

Customer Service

The support center has answers to questions you may have. You can also contact customer service in the support center if you can't find what you're looking for.

Temu's Tree Planting Program

Temu has partnered with Trees for the Future to plant trees across sub-Saharan Africa for the benefit of smallholder farmers in this region.

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