Shop Confidently with Temu Purchase Protection Program
Enjoy peace of mind when you shop with Temu – in addition to your statutory rights, request a full refund for eligible items up to 90 days after purchasing if your item can't be delivered, arrives damaged, or isn't as described. You may be asked to send the item back before your refund can be issued.
What's covered by the Temu Purchase Protection Program
In addition to your statutory rights, Temu Purchase Protection Program may provide return, refund or delivery-related support for eligible orders.
You may request return/refund support up to 90 days after purchase if:
The item does not match the item description or photos
The item arrives damaged
The item cannot be delivered or is lost in transit
As a voluntary commitment beyond your statutory rights, Temu provides support for late delivery and other transit issues through its Delivery Guarantee. For more details about the policy and applicable exceptions, please refer to our policy page.
We've got your back if something goes wrong. Here's how it works:
1
File a Return
Select the item(s) you would like to return on “Your orders” page and click the "Return/Refund" button. Please share your reason for return to help us serve you better next time! Select the return method and click “Submit”.
2
Print the Return Label
Click "Print" to print the label and tape the return label on the outside of your return package. Simply mail out the package at your nearest EVRI,Royal Mail,Inpost!
The first return of one or multiple returnable items for EVERY order is free! The return window for most items is 90 days from the date of purchase. All eligible items can be returned within the return window in their original condition for a full refund. To avoid additional shipping costs of multiple returns, we suggest that you select the items you wish to return together. Please send the package within 14 days after you submit your return.
For more exceptions and details about the policy, please refer to our policy page
3
Get Refunded
If your order is eligible for the Temu Purchase Protection Program, we’ll be happy to refund your item(s) – even after the statutory return period has expired, so long as it's within 90 days of purchasing and your item is eligible. You may choose to receive the refund to your Temu credit or your original payment method. You will receive a confirmation when the refund is done.