Why was I charged twice?

It is possible that the order may have been accidentally submitted twice. However, please be assured that every Temu order can only be charged once.

The first transaction may actually be a pending bank authorization for the amount of your order but will not be fully charged. Please confirm if the charges you see are listed as pending. If so, only one of the charges should get confirmed and appear on your statement while the other will automatically get dismissed. Depending on your financial institution, it may take a few days for the transaction to be processed.

You may need to wait for the two charges to be processed or contact your bank for more information. If both charges are confirmed, please contact our customer service again.

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