Why is the amount refunded to Afterpay different from what I was expecting?

Refunds to Afterpay are processed in different ways, depending on the status of your payment schedule and if you applied for a full or partial refund.

Full refund

Once the refund is issued, any remaining payments will be cancelled and the already paid amount (including the service fee) will be refunded to the original payment method.

Partial refund

(1) If payments were still owed on the order, your remaining payments have likely been adjusted or canceled.

Let's have a look at this example:

-Sam's order total was $500.40. She returned an item that was to the value of $143.10.

-Sam still had two payments left on this order when the refund was processed.

-Her final payment had been cancelled, and the third instalment was reduced to $107.10 to reflect the refund.

-In this case, Sam will not be receiving a refund to her bank card, but the order has been correctly adjusted. If Sam had paid off the whole order, she would have received a refund of $143.10 back to her card.

(2) The refund back to your card has been processed in instalments, not a lump sum.

When a refund to your card is owed, it is not refunded to you in a lump sum. The refund will be sent back to the card that was used to pay for the individual instalments. So the way the order was paid for will be the way that it will be refunded, starting from your final payment and working backwards.

Let's have a look at another example:

-In this case, John's original order total was $57.27. John had paid off all of the repayments for this order, and a refund of $15 was processed by the Temu.

-John will receive a total back to his card of $15. His final payment of $14.31 has been refunded, and a separate amount of $0.69 has been refunded from his third instalment.

-Both of these amounts equal $15. The money will be returned within 10 business days to the card that John used to make each payment.

For more details, please contact Afterpay Customer Service.

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