Why does USPS say that they haven't received my package yet?

Our packages are shipped internationally, so you will likely begin to see updates from US shipping companies (USPS, FedEx, UPS, etc.) after the package is cleared by US customs and the US shipping company receives your package.

We suggest you check the tracking information on the 'My orders' page for more details, as it is updated regularly. Just click 'Track' next to the order you want to check.

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