When can I request a reshipment? What information do I need to provide?

If there are issues with your order, such as a lost package, damage during transit, or missing items due to reasons not caused by you, you can request a free reshipment. Please provide a description of the issue along with photos, an unboxing video, or screenshots of tracking information as evidence.

If delivery was unsuccessful because you provided an incorrect address, Temu will usually not cover the cost of the reshipment.