What should I do if I receive an item that I didn't order?

If you have received the wrong item in your order and are missing an item, go to your Temu account on Temu.com or your Temu app to request a refund.

1. Go to "Your Orders"

2. Click on "Return/Refund" for the order you are referring to

3. Confirm that you received the package and select the items that were missing or sent incorrectly, and the reason for return.

4. Confirm return information and click "Next Step"

5. Select your return and refund methods.

6. Click Submit to request a refund for your missing item.

If you choose your original payment method for your refund, please allow 5-14 business days for processing time. The timing varies depending on your financial institution and may take up to 30 days. If you choose to receive a Temu credit as a refund, you will receive it within 3 minutes.

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