How to get help with a purchased item

If you need help with an item you purchased, please contact us anytime:

1. Sign in to your Temu app or Temu.com and go to your account page. On the Temu app, click the user avatar at the bottom of your screen. On Temu.com, click your username in the top right corner.

2. Go to 'Your orders.'

3. Go to the specific order to open the order details, and click the specific item you need help with.

4. You can click 'Live Chat' and type into the chat box directly. Our customer service team will be with you shortly.

From here, you can also click on the item in the chat to request a return, repurchase the same item, or get other help from Temu.