How does Temu protect your personal information?

Temu Privacy Notice

We at Temu understand the importance of your personal information and are committed to protecting your privacy. This Privacy Notice details how Temu and its affiliates (collectively "Temu") collect, process, and use your personal information through our websites, services, products, and applications that reference this Privacy Notice (collectively "Temu Services"). By utilizing Temu Services, you are consenting to the practices described in this Privacy Notice.

Information Collection and Usage

We collect personal information through various means to offer and enhance our Services. This includes:

1. Directly Provided Information: Information you submit during registration or while using our services.

  • Automatically Collected Data: Information collected when you interact with our Services.

  • Third-Party Sources: Data from partners and suppliers that help us provide and improve Temu Services.

What Personal Information About Customers Does Temu Collect?

Temu collects your personal information to provide and improve our services. Here's what we collect:

  • Information You Give Us: We receive and store any information you provide in relation to Temu Services. This includes but is not limited to your name, address, payment information, and purchase history.

  • Automatic Information: We automatically collect information when you use Temu Services, such as your browsing and purchase history, as well as data collected through cookies and other tracking technologies.

  • Information from Other Sources: Occasionally, we might receive information about you from other sources and add it to our account information. This could include updated delivery and address information from our delivery partners.

Data Security and Confidentiality

  • Safeguarding Your Information: We employ robust security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access control, and secure data storage.

  • Confidentiality Practices: Our team is trained in the importance of privacy and we maintain strict confidentiality protocols. We only share your information with trusted partners as necessary and under strict privacy agreements.

Vulnerability Collection and Response Website

  • Proactive Cybersecurity Measures: To further protect the security of our users, businesses, and products, Temu has established a vulnerability collection and response website.

  • Partnership with HackerOne: We have partnered with the renowned cybersecurity agency HackerOne. This collaboration ensures a robust defense against digital threats and enhances the security of all Temu Services.

  • Engagement and Transparency: For more information on our cybersecurity efforts and how we address vulnerabilities, please visit our Temu Security Response Center at You can also explore the Temu Vulnerability Research Program on the HackerOne website:

How Does Temu Use Your Personal Information?

Your personal information is used to operate, provide, develop, and improve the products and services we offer. This includes:

  • Order Processing and Delivery: We use your information to handle orders, deliver products, and process payments.

  • Customer Service: To provide customer support, we use your personal information to communicate with you about your orders and queries.

  • Personalization: We use your information to personalize your experience on Temu, such as recommending products that might be of interest to you.

  • Security and Fraud Prevention: To detect and prevent fraud, we use personal information as part of our security measures.

Does Temu Share Your Personal Information?

We respect your privacy and are committed to protecting your personal information. We do not sell our customers' personal information. We share your personal information only as follows:

  • Third-Party Service Providers: We engage third-party companies and individuals to perform functions on our behalf, such as fulfilling orders, delivering packages, and providing customer service. These providers have access to personal information needed to perform their functions but are not permitted to use it for other purposes.

  • Legal Compliance and Protection of Temu and Others: We release personal information when we believe it is necessary to comply with laws, enforce our terms and conditions, or protect the rights, property, or safety of Temu, our users, or others.

How Secure Is Information About Me?

  • Data Security: We design our systems with your security and privacy in mind. We work to protect your personal information using encryption and security protocols.

  • PCI Compliance: For handling credit card data, we adhere to the Payment Card Industry Data Security Standard (PCI DSS).

Your Choices and Access to Your Information

  • Account Information: You can access and update your account information regularly to ensure accuracy.

  • Communication Preferences: You have the choice to opt-out of receiving marketing communications from us and can adjust these preferences in your account settings.

Commitment to Ongoing Improvement

  • Continual Enhancement of Privacy Practices: We are committed to continually assessing and enhancing our privacy and security practices to ensure the highest level of protection for your personal information.

  • Open Communication: We welcome feedback and queries regarding our privacy practices and encourage you to contact us with any concerns or suggestions.

Updates to Our Privacy Notice

This Privacy Notice may be updated periodically. We recommend that you review it frequently for any changes. Your continued use of Temu Services signifies your acceptance of these changes.

Contacting Us

For questions about our privacy practices, you can contact us through the provided channels on our website.

Changes to This Policy

We reserve the right to modify this policy. Any changes will be communicated through our Services.

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