Can I submit multiple reshipment requests? How can I cancel a reshipment request?

Once the reshipment has been processed, the status of the original order will be updated to "Completed" or "Reshipment sent". In principle, you cannot submit another reshipment request for the same order. If there are still issues with the reshipped items, you can apply to return them for a refund instead.

If the reshipment has not been shipped, you can contact customer service to cancel the request. Once the reshipment has been shipped, it cannot be canceled.