Support

Unknown charges

Report Something Suspicious on Temu

How to return or exchange an item on Temu

My tracking info says my package was delivered, but I haven't received it.

How do I ship my items back?

What should I do if I am missing item(s) from my order?

Why can't I find my order in my account?

How do I track my refund?

How to set notification preferences?

What if I received an item damaged or not as described?

Protect Yourself from Spam Text Messages and Phishing Scams

Is it safe to shop on Temu? How will my information be used?