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Why are there pending charges after my payment failed or the order was canceled?
Temu contacts your bank to confirm your payment method when you place an order. This authorization appears on your statement but is not an actual charge.
If you see a pending charge on your statement after your payment failed or the order was canceled, it's because there is an authorization hold on your account that is in the process of being reversed.
You will NOT be charged for an order that had the payment fail or that has been canceled.
Authorization holds are automatically removed when the payment fails or the order is canceled. However, it will still take some time, usually between 3-6 business days. If you need it removed right away, please contact your bank as we're unable to remove it for you.
Learn more at What is an authorization hold?
