Why is there no tracking update?

If you haven't received any tracking updates on your order since it shipped, it's most likely because your order was sent from our overseas warehouses. Tracking won't update until your package arrives in New Zealand and is picked up by our local shipping partner to deliver to your doorstep. The local shipping partner will scan your package (only during business days) to update your tracking info.

You can track your order by going to the "Your orders" page of Temu.com or the Temu app. From there you will be able to find your order and click "Track" to view the latest tracking info.

We know you're excited to get your order through and so are we! If your order arrives late, we will issue a NZ$5 credit (standard shipping) to your account as a small sign of appreciation for your patience.

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