How to recognise scam emails?

You may receive an email that appear to be from Temu but are actually from scammers. These emails usually direct you to a fake website that looks very similar to and ask you for account information, such as your email address and password. After stealing your sensitive information, these fake sites may use it for more fraudulent activities. Some phishing emails may contain viruses or malware that steal your passwords or sensitive information. It is recommended to install antivirus software and keep it updated at all times. Here are a few pointers for recognizing fraudulent emails:

1. Official Temu emails do not ask you to provide the following information:

  • Your social security number (SSN) or Taxpayer Identification Number (TIN)

  • Your credit card number or your PIN

  • Your credit card security code

  • Your Temu password

  • Information that could be used to answer security questions, such as your parents' names

2. Requests to verify or confirm your account information

  • Temu will never ask you to click on a link in an email to verify or confirm your account information

3. Asking you to pay a shipping fee to get free gifts

  • Temu will not ask you to pay additional fees via email or text message after you have placed your order. Examples include fees for a free gift or surprise box and fees for customs clearance. Click here to view more examples. If you receive an email like this, please do not pay any fees and forward the email directly to (preferably as an attachment). If you have already paid, please contact customer service for help.

4. Attachments in suspicious e-mails

Temu will not ask you to open attachments in emails for order confirmation and we do not allow our merchants to make such requests to buyers. Please do not open any attachments in suspicious emails or emails from strangers. If you receive an email with attachments claiming to be from Temu, please do not open the attachments and forward the email directly to (preferably as an attachment), deleting it after sending. If you open these attachments, please run antivirus or anti-malware software.

5. Grammatical or spelling errors

Look out for grammatical or spelling errors in emails. Some phishing emails are translated from other languages or are not proofread before being sent so they often contain grammatical or spelling errors.

6. Sender's email domain

Sometimes you can determine the authenticity of an email by looking at the domain name of the sender's email address. You can be sure that it is a fraudulent email if the domain name of the email is not one of the following: / / / /

7. If the email looks suspicious, visit the Temu website directly

If you are skeptical about the email, please do not click on the links in it. Please go directly to the official Temu page and click on My Account at the top right of the page to view your recent purchases or other account information. If you are unable to access your account or have any other issues, please contact our customer service as soon as possible.

8. Protect your account information

If you have clicked on a fraudulent or suspicious email and entered your Temu account information, please go to the Temu website immediately to change your account password. To change your password, go to My Account > Account Settings > Change Account Settings.

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