How to recognise if SMS messages are actually from an official courier?

Cybercriminals lure users into clicking on phishing websites to check tracking updates for their packages by sending fraudulent text messages saying "parcel not received" or "wrong address". This scam is even more prevalent during the holiday season when many of us are waiting for a delivery.

These scams contain links that appear to be from the official courier/package tracking websites and ask you to enter information such as your name, email address, and bank card number. A few days after you have done so, there is a good chance that your bank card will be stolen. Some of the scams will also directly ask you to make an online payment in order for the package to be delivered properly.

The above are common means of SMS fraud. If you have any questions about delivery issues, please check the order details page on Temu's official website or contact Temu customer service. Do not click on any suspicious links sent via SMS.

Here is more detailed information given by couriers that Temu often uses to help you recognise if SMS messages are actually from an official courier. 

1. Evri

Evri SMS messages:

  • Will not show the sender name as a mobile phone number

  • Will never ask you for payment

  • Will never include a link except for a tracking link called  (Please be aware even if the link does show as https:/ we cannot guarantee this is genuine. If you are unsure do not click a link and do not enter any personal details - see the Fake ''missed parcel'' messages section above.)

See more anti-fraud alerts from Evri:

2. Royal Mail

In cases where customers need to pay a surcharge for an underpaid item, we would let them know by leaving a grey Fee To Pay card. We would not request payment by email or text.

The only time we would ask customers to make a payment by email or by SMS is in instances where a customs fee is due. In such cases, we would also leave a grey card telling customers that there's a Fee to Pay before we can release the item. This would apply either to an international customs fee or to a surcharge for an underpaid item.

See more anti-fraud alerts from Royal Mail:


The Postal Service offers free tools to track specific packages, but customers are required to either register online, or initiate a text message, and provide a tracking number. USPS does not charge for these services! USPS will not send customers text messages or e-mails without a customer first requesting the service with a tracking number, and it will NOT contain a link. So, if you did not initiate the tracking request for a specific package directly from USPS and it contains a link: don't click the link!

See more anti-fraud alerts from USPS:

4. UPS

  • Slow Down - Scammers rely on urgency to create panic. Be cautious of anything that implies you must act immediately. Take the time to review the message, then review it again.

  • Check the Details - Are there spelling or grammar errors? Generic greetings, like ''Sir or Madame?'' Fraudsters will frequently use small typos to trick you into clicking on the link.

  • Delete and Block It - So you don't accidentally interact with it later.

  • If It Seems Too Good To Be True, It Probably Is - Scammers may sell fake labels at deep discounts.

See more anti-fraud alerts from UPS:

5. FedEx

FedEx does not request, via unsolicited mail, email, or text, any personal information pertaining to your account credentials or identity.Indications that this is a suspicious email include:

  • Urgent request for money in return for the delivery of your packages.

  • Requests for your personal and financial information.

  • Misspelled website or email addresses, like or

  • Spelling and grammatical errors, or excessive capitalization and exclamation points.

  • Claims that you have won a large sum of money.

  • A message that appears when you click a link, warning you that the connection isn't secure. This means the browser you use recognizes a security risk.

See more anti-fraud alerts from FedEx: https://www.

6. Canada Post

  • Check the number from which a text message has been sent to ensure it is from the trusted Canada Post short code number 272727 or 55555

  • Unless you have requested email or text notifications, delete them immediately

  • Do not click on links in suspicious emails or text messages as they may contain malicious viruses or lead you to a fake website

  • Do not reply to the emails or the text messages, even if the text or email tells you to click on ''Unsubscribe'' or text ''STOP'' to stop receiving messages

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