How to purchase an item on Temu?

When you shop on Temu, if you have any questions about an item, please feel free to message us anytime.

Rest assured that you can shop confidently with Temu's return and refund policy and Temu Purchase Protection Program.

Almost all items you bought on Temu are eligible for return and refund within 90 days if you are not satisfied with them, with just a few exceptions:

- Clothing items that have been worn, washed, damaged, or have had tags, packaging, or hygiene stickers removed, or are part of an incomplete set.
- Items specifically labeled as non-returnable.
- Customized items.
- Some free gifts.

In addition, under the Temu Purchase Protection Program, we offer full refunds for any item(s) that do not arrive, arrive damaged or are not as described.

Once you click checkout and complete your payment, congratulations! You've just made a purchase on Temu. We will send you an email confirming the items in your order. You can also view your order information by going to 'Your orders' on your account page from the Temu app or Temu.com.

You may learn more about our policies here:

https://www.temu.com/nz/return-and-refund-policy.html

https://www.temu.com/nz/bgt_purchase_protection.html

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