How to cancel my order?

If your order has not been packed yet, you can still cancel directly from Temu.com or your Temu app.

Temu App
1. Sign into your account
2. Select the user avatar at the bottom of the screen and click 'Your orders' from the main menu
3. Find the relevant order under 'All Orders' and click "Cancel/Other help"
4. Follow the instructions on the screen and select 'I want to cancel item(s)'
5. Click "All" at the bottom of the screen to select all items for cancellation and "Submit". You will get a refund confirmation in your message inbox.

Temu.com
1. Sign into your account
2. Click the user avatar in the top right corner of the screen and click 'Your orders' from the lefthand menu
3. Find the relevant order under 'All Orders' and click "Cancel/Other help"
4. Follow the instructions on the screen and select 'I want to cancel item(s)'
5. Click "All" at the top of the list
6. Scroll to the bottom of the page to click "Cancel checked items"
7. You will get a refund confirmation in your message inbox.

If your order has already been packed, unfortunately we are not able to cancel your order. However, almost all items are returnable within 90 days of purchase. Please wait for your order to arrive and then request a refund.

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