Guidelines for safe internet access

1. How to avoid phishing scams
Beware of spam messages, emails, and phone calls. Scammers frequently use these communication methods to steal personal and financial information.Click to see examples of common scams. To protect yourself, we recommend that you do not respond to these messages or calls, and avoid clicking on links in emails or text messages from unknown sources. If you're uncertain about the legitimacy of a message, you can contact our customer service representatives to be safe. We will investigate the information you provide to ensure your information stays safe and secure.

2. How to keep your payment information safe
- Always use websites with the padlock symbol.
- Check your bank statements often and report any anomalies to your bank.
- Report lost or stolen cards immediately.
- Do not select to save your card information or credentials on any shared devices.

3. Before you report a potential unauthorised transaction on your card, please consider the below
- Was the order placed by a friend, family member, or someone who has access to your payment details?
- Are there other cards associated with the payment account that may have been used?
- Have you recently canceled an order? Some banks show this transaction as pending.
If you believe you've been a victim of fraud please contact us with details of the transaction and we can assist you further.

4. Keep your email secure with strong passwords
Your email account contains a lot of personal information about you and is usually linked to other online accounts you use. If your email account is compromised, all your other passwords can be reset. So it's important to secure your email account with a strong password that is different from all your other passwords.
To create one, we recommend the '3 random words' method: simply choose three random, memorable words that mean something to you when put together - the longer and less obvious the connection the better.For example: MagicalCardWater.

5. Don't use unsecured public Wi-Fi networks
Free public Wi-Fi connections offered in coffee shops or airports often have little or no security. It's easy for hackers to monitor traffic on the network, including your email details. The way to protect against attacks is to stick to trusted or password-protected networks. Using a VPN (Virtual Private Network) is also safe as it protects and encrypts your connection data.

6. Remember to log out when using a public computer or device
If you use a public computer to check your email but don't log out before leaving, someone who uses that computer later can get your password and use it to hack into your account. After using a public computer or device, remember to log out correctly. Also note that public computers can be infected with malware or spyware, so use them with caution.

Is this helpful for you?