Free shipping
Incredible
  • Free returns
    Up to 90 days*
  • Price adjustment
    Within 30 days
  • Free returns
    Up to 90 days*
Get the Temu App
Hi, how can we help you?
Select an order to get help with items, shipping, return or refund problems, etc.
Recommended topics
Unknown charges
Report Something Suspicious on Temu
How to return or exchange an item on Temu
My tracking info says my package was delivered, but I haven't received it.
How do I ship my items back?
What should I do if I am missing item(s) from my order?
Why can't I find my order in my account?
How do I track my refund?
How do I change the notification settings?
What if I received an item damaged or not as described?
Protect Yourself from Spam Text Messages and Phishing Scams
Is it safe to shop on Temu? How will my information be used?
All help topics

I received an email about an order I did not place

Please first check if a family member or friend has used your account details to place an order. It's also possible that someone may have misspelled their email address when registering for an account on Temu and accidentally placed an order. If you suspect fraud, we recommend changing your account password immediately to protect your account and prevent unauthorized orders in the future.

Still can't solve the problem?
Contact us