How to track my order?

You can track the latest shipping status of your order on the Temu app or Temu.com. Simply visit "Your orders" and click the "Track" button next to your order to get a direct link to your shipping information. You will be able to see your shipping carrier, tracking number,delivery time, and latest shipping status on the page.

If a tracking number isn't available yet, then your order may still be processed. Please allow 1-3 business days for warehouse processing. We will notify you when your tracking number is ready and your order has been shipped.

If your order arrives late, as a gesture of courtesy, we offer you a 5€ credit (standard or Click&Collect ) to your account.