Can I exchange the size/color of items?
Unfortunately, exchanges are not possible at the moment, but you can place a new order and initiate a return. Almost all items are eligible for returns and refunds within 90 days from the purchase date. The few exceptions are for:
Items that can't be returned:
- Clothing items that have been worn, washed, or damaged after delivery, or have had their tags or hygiene stickers removed.
- Grocery and food products.
- Health and personal care items.
- Some free gifts.
- Some customized products.
- Some underwear orders.
For more information about our return and refund policy, please refer to the link below: