Delivery guarantee

Delivery guarantee Temu works with reliable shipping partners around the world. We guarantee that your package will reach you safely and on time. If there are any problems during the transit of items you purchased, such as damage, loss, or delay, rest assured that we will do our best to solve the problems and provide the best solutions. $5.00 Credit for delay If your order isn't delivered on or before the latest delivery date provided to you, as a gesture of courtesy, we offer you a $5.00 credit (Standard Shipping) or a $13.00 credit (Express Shipping) within 48 hours of that date. The credit will be issued to your Temu credit balance and can be used on your next order. Return if item damaged If you receive your package and find that some items are lost or damaged in transit, rest assured that you can easily apply for a full refund for those items. 15-day no update refund If your package has no tracking updates for over 15 days without being delivered, you can apply for a free reshipment or refund because the package may have been lost in transit. If you do end up receiving the package after applying, you can keep it for free without needing to return it. 30-day no delivery refund If your package isn't delivered within 30 days after shipment, you can apply for a free reshipment or a full refund. If no action is taken within 35 days, an automatic refund will be issued. If it arrives later, you can keep it for free without needing to return it.