Support

Unknown charges

Report Something Suspicious on Temu

How to return or exchange an item on Temu

My tracking info says my package was delivered, but I haven't received it.

How do I ship my items back?

What should I do if I am missing item(s) from my order?

Why can't I find my order in my account?

How do I track my refund?

How do I change the notification settings?

What if I received an item damaged or not as described?

Protect Yourself from Spam Text Messages and Phishing Scams

Is it safe to shop on Temu? How will my information be used?

Government websites for consumer protection