Free shipping

Incredible

Delivery guarantee
Refund for any issues
Free returns
Up to 90 days*
Price adjustment
Within 30 days
Delivery guarantee
Refund for any issues

Get the Temu App

Hi, how can we help you?

Customer support records

All help topics

Recommended topics
- Recommended topics
Order issues
Shipping & delivery
Return & refund
- Returns
- Refunds
Product & stock
Managing my account
- Account preferences
- Signing in
Payment & promos
Your security
- Security and Privacy
Policies & others

Request an item

All help topics

How can I redeem a coupon code?

Where can I get the discount?

Why isn't my coupon code working?

My coupon code has expired. Can I request another one?

How do I find out about the latest promotions?

How can I take part in the promotion?

Where can I take part in "Gifts at $0" activities?

Why can't a friend access a "Gifts at $0" activity via a link I shared?

How long are "Gifts at $0" activity rewards valid for?

Can I choose the item that I want to receive as my gift? Why is the item I want not part of the "Gifts at $0" activity?

My "Gifts at $0" coupon is about to expire. What should I do?

How do I become eligible for Credit back activity?

What do I need to do in Credit back activity?

Why didn't I receive the higher credit back percentage that was displayed?

Why didn't I get XX% credit in Credit back activity?

How long does a Credit back activity run for?

How do I take part in "Buy and get coupon bundle" activities?

What is the reward in "Buy and get coupon bundle"?

Why is my reward not in the form of credit in "Buy and get coupon bundle"?

Why is my reward not a high-value coupon in "Buy and get coupon bundle"?

Why do I not have any coupons left in "Buy and get coupon bundle"?

I have completed a task in "Win Credit". When will I get my reward?

Well done on completing a task! Once all orders related to your tasks are shipped, Temu will issue Temu credit to you. Please contact customer service if there are any issues.

It is stated on the "Win Credit" activity page that I will get Temu Credits after placing an order. Why didn't I get any?

Why has the return rate for my coins decreased in "Win Credit"?

How much more do I need to buy before I can get Temu Credit in "Win Credit"?

Why can I not take part in "Cut Price"?

Why was my progress undone when I canceled my "Cut Price" order?

Why do I need to claim a gift after placing a "Cut Price" order?

Why did I not get a discount when I placed a Temu discount card order?

How can I take part in the Temu discount card activity?

Why can I not take part in the Temu discount card activity?

What are the rules for the Temu discount card activity?

How can I get the Temu Credits rewards shown on the Temu discount card activity page?

Understanding featured sections on Temu

Why did I not get a "Draw for 100% credit back" after placing an order?

Why was the credit that I got after taking part in a "Draw for 100% credit back" revoked?

How can I find "Draw for 100% credit back" on Temu?

Why can't I find how to claim my reward after returning to the "Draw for 100% credit back" page?

If I successfully complete a "Draw for 100% credit back", how will my reward be issued to me?

Still can't solve the problem?

I have completed a task in "Win Credit". When will I get my reward?

Is this helpful for you?