Almost all items are eligible for returns and refunds within 90 days from the purchase date. The few exceptions are for:
I. Items that can't be returned:
- Clothing items that have been worn, washed, or damaged after delivery, or have had their tags or hygiene stickers removed.
- Grocery and food products.
- Health and personal care items.
- Some free gifts.
- Some customized products.
- Some underwear orders.
II. The return window for products of most electronics is 45, 60 or 90 days from the date of purchase depending on the seller.
III. For items purchased between Nov 1, 2025, and Dec 31, 2025:
- All eligible products (excluding iPhone products) can be returned until Jan 31, 2026, or per the original return policy, whichever is later.
- iPhone products can be returned until Jan 15, 2026, or per the original return policy, whichever is later.
For items purchased outside this period, standard return policies apply.
After you submit your return request, you will need to return your package within 14 days. You may not return any items after the 90-day window expires.
For more information about our return and refund policy, please refer to the link below: