Can I request a refund while my order is in transit?

Sorry, but we are unable to intercept a package while it is in normal transit. We recommend requesting a return or refund after you receive the package. Each order includes one free return for one or multiple items (with some exceptions for special items).

In extreme cases-such as a package being lost in transit, going without updates for an extended time, or not being delivered after the latest estimated delivery date-we offer our sincere apologies and you may request a full refund. For more details, please visit our Delivery Guarantee page.