Cybercriminals lure users into clicking on phishing websites to check tracking updates for their packages by sending fraudulent messages with claims like "parcel not received" or "wrong address." These scams are even more prevalent during the holiday season when many of us are expecting deliveries.
These scams contain links that appear to come from official courier or package tracking websites, asking you to enter personal information such as your name, email address, and bank card number. A few days after providing this information, your bank card may be compromised. Some scams may even ask you to make an online payment to ensure proper delivery of the package.
The above are common methods of SMS fraud. If you have any concerns about your delivery, please check the order details on Temu's official website or contact Temu customer service. Do not click on any suspicious links sent via SMS.
To recognize a scam, please note that our service providers will NEVER ask you to:
- Call a premium rate number to receive a package.
- Pay additional fees or "shipping costs" to receive or modify a delivery.
- Provide your bank details or secret codes over the phone or via email.
Below are common methods of SMS/Internet fraud. If you have any questions about delivery issues, please check the order details page on Temu's official website or contact Temu customer service. Avoid clicking on any suspicious links sent via SMS or email.
Mondial Relay
Someone pretending to be a delivery person tells you that he was unable to get your package into the mailbox and asks you to reschedule the delivery. SMS messaging services are currently swarming with the following text message: "Hello, I am the delivery person, your package does not fit in your mailbox, please choose a new slot via [URL/link falso]."
Chronopost
You may see a fraudulent page in the colors of the Chronopost company, requesting you to enter personal and banking information.
Scammers may pretend to represent a bank or a financial institution and talk about an unsolicited payment done on Temu.