How to get help with an order

If you have already placed an order, the best way for you to get help is through the Temu app or Temu.com. From your accounts page, you will be able to do things like:

-View your orders

-Confirm your shipping address

-Track your latest order status

-Add/cancel items in your order

-Report wrong/missing/damaged items

-Request a return, refund, or exchange

-Review your items

-And a lot more!

If you need help with a specific request, we recommend that you explore our Support Center, which has the answers to our customers' most common questions. We try to keep this as updated as possible so you'll always have the answers you need available at your fingertips.

If you need some extra support, our Customer Service team is always happy to help. Please make sure that you have your order number, starting with 'PO,' ready so that they can best assist you.